Legal
Refund & Cancellation Policy
Last updated: 2026
Cancellation
You may cancel any ongoing service at any time by emailing Admin@elitecreditconsultants.com or by written notice. Cancellation is effective at the end of the current billing cycle; you will not be billed for subsequent cycles.
Credit Repair (CROA)
Under the federal Credit Repair Organizations Act and applicable California law, you may cancel a credit-repair contract, without penalty or obligation, within three (3) business days after signing. We do not charge for credit-repair services before they are fully performed.
Tax Preparation, Bookkeeping & Setup Fees
Fees for completed tax returns, filed bookkeeping periods, completed entity formations, delivered website/logo designs, and other completed deliverables are non-refundable once the work has been performed and delivered.
Subscription & Monthly Plans
Monthly subscription fees are billed in advance for the upcoming month and are non-refundable for the current cycle. Cancelling stops all future charges.
Disputed Charges & Chargebacks
If you believe a charge is in error, please contact us at Admin@elitecreditconsultants.com before initiating a chargeback. We will work in good faith to resolve any billing dispute within a reasonable time.
How to Request a Refund
Email Admin@elitecreditconsultants.com with your name, the date of the charge, and a brief reason for the refund request. Eligible refunds are processed to the original payment method within 5–10 business days.
Contact
Elite Credit Consultants LLC · 3400 Cottage Way, Ste G2 #35653, Sacramento, CA 95825 · (415) 969-6902 · Admin@elitecreditconsultants.com